Progression of the Brand Does Not End with the Purchase

Our goal is to take your product from the start straight through into the post-purchase territory; this keeps the conversation going well after the close of the sale. We created the Post Purchase Navigator Training Program for your staff to have the authority and knowledge about the customer’s journey after the sale. The Post Purchase Navigator Program gives your team the tools to help close the sale, engage and educate the customer, and provide continued service to them organically.
Every person visiting this website is extraordinarily vested in creating that special connection with each customer because you understand that you are part of their celebration, part of the emotion, and legacy behind every gem and jewelry purchase. Building trust and providing the highest quality of service and experience to the customer is a vital step to the next level of your business’s growth and success.
There is a fundamental lack of understanding of the customer’s post-purchase experience. Customers can easily be deprived of their purchase joy simply because they had gone to the wrong source for value validation.
